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Transform your business and strengthen customer experience by delivering personalized onmi-channel communications to your customers.
Transform your business and strengthen customer experience by delivering personalized onmi-channel communications to your customers.
Most organisations are falling victim to some common pitfalls as they pursue the digital transformation of their customer communications. While many have adopted the technologies that enable communications through new digital channels, they have overlooked the critical aspects of their communications strategies, content management and change management approaches that are the key to success.
Join us for a lunch presentation and discussion led by customer communications analyst and thought-leader Kaspar Roos of Aspire, to learn how organisations are successfully transforming their customer communications. Kaspar will share best practices and learnings on how to overcome the pitfalls and ensure agility, efficiency and most importantly, improved customer experiences based on real world examples.
Hosted by Messagepoint, a leader in the customer communications management space and Nirva UK, this event will offer insights and learnings for everyone - whether you have already embraced digital transformation or are just beginning on your journey.
Register now as seating is very limited. The event will be kept small to ensure optimal networking and discussion to occur during the event.
This event has passed, but sign up below to receive an invitation to future networking events.
RESERVE YOUR SEAT
Meet Our Featured Speaker
Kaspar Roos
Founder & CEO, Aspire
Kaspar is the founder and CEO of Aspire, a boutique consulting firm specializing in the CCM and Digital Customer Experience (DCX) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. Aspire provides strategic consultancy services to technology vendors, services providers, enterprises and investment firms.
In June 2018 Kaspar spearheaded the launch of The Aspire Leaderboard, the industry’s first interactive CCM vendor positioning portal. Designed to take the complexity out of CCM decision-making, the Leaderboard features independent vendor evaluations, supported by dynamic filtering capabilities, alongside the latest CCM news, insight and events.
The Details
Date: Tuesday, March 26, 2019
Time: 11:30 AM - 14:30 PM
Price: Complimentary
Location: The Drawing Room | The Marquis Cornwallis 31 Marchmont St. Bloomsbury, London
Sponsored by
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Analyst Presentation & Networking Lunch
March 26, 2019 | 11:30 am -14:30 pm
The Marquis Cornwallis | 31 Marchmont St. | Bloomsbury, London
Join us for an afternoon of networking
Agenda
11:30 - 11:45 - Attendees Arrive/Networking
11:45 - 12:30 - Kaspar Roos Presentation
12:30 - 12:45 - Messagepoint & Nirva UK
12:45 - 14:30 - Lunch, Drink and Interactive Discussion
Sponsored by
RESERVE YOUR SEAT
Analyst presentation & networking luncheon
March 26, 2019 | 11:30 am -14:30 pm
THE MARQUIS CORNWALLIS | 31 MARCHMONT ST. | BLOOMSBURY, LONDON
Sponsored by
Join us for an afternoon of networking
Join us for an afternoon
of networking
The Details
Agenda
Meet our Speaker
Kaspar Roos
Founder & CEO, Aspire
Kaspar is the founder and CEO of Aspire, a boutique consulting firm specializing in the CCM and Digital Customer Experience (DCX) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. Aspire provides strategic consultancy services to technology vendors, services providers, enterprises, and investment firms.
In June 2018 Kaspar spearheaded the launch of The Aspire Leaderboard, the industry’s first interactive CCM vendor positioning portal. Designed to take the complexity out of CCM decision-making, the Leaderboard features independent vendor evaluations, supported by dynamic filtering capabilities, alongside the latest CCM news, insight and events.
Register to receive invitations to future networking events.
Messagepoint is an award winning CCM platform that provides intelligent control over the content in customer communications to enable unparalleled personalization, relevancy, brand consistency, and compliance. Our intuitive Web-based UI makes it easy for marketers, product owners, and customer experience teams to directly create and edit print and digital content across both one to one and high volume touchpoints such as correspondence, statements, policies, welcome kits and other critical business communications.
Nirva are the UK’s agile experts in driving smarter customer communications. We help our clients improve their business critical documents, messaging and processes, maximising the return on their CCM tech investments. In the process we are also dramatically improving efficiencies and customer experience. Our depth of knowledge, services and practical advice will have a transformational effect on your document processes. Stop putting up with slow changes, inconsistent branding, manual processes and systems that won’t talk to each other. The best case scenario is no longer just a scenario.
Additional Speakers
Steve Biancaniello, P.eng
President & CEO, Messagepoint
As Founder and CEO, Steve leads Messagepoint’s strategic direction and operations. With over 20 years of experience helping Fortune 1000 customers transform how they communicate with their customers, Steve is widely recognized as a leading expert on the design, development and management of enterprise-class customer communications. He uses this expertise to continually drive innovation across the Messagepoint solution while generating the best possible results for customers. Steve has a B.A.Sc. (Systems Design Engineering) and M.A.Sc. (Management Sciences – Information Systems) from the University of Waterloo, in Waterloo ON.
Tracey Whelan
Managing Director, Nirva UK
Tracey loves the challenge of building strong relationships and evangelising the best practice approach that Nirva provides for Customer Communication Management. Tracey’s involvement in the industry spans 20 years in Client and Business roles partnering with key players in the software and services markets and she is responsible for the implementation of some of the most innovative document projects in the UK. Her approach is characterised by a pioneering spirit and passionate belief in delivering unparalleled customer service.