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Best Practices for Digital Transformation of your Customer Communications

How to Avoid the Common Pitfalls that are Diminishing your Agility, Efficiency and Customer Experience 

Communicate with 
your customers easier, faster and smarter

Transform your business and strengthen customer experience by delivering personalized onmi-channel communications to your customers.

Communicate with 
your customers easier, faster and smarter

Transform your business and strengthen customer experience by delivering personalized onmi-channel communications to your customers.

Best Practices for Digital Transformation of your Customer Communications

How to Avoid Common Pitfalls that are diminishing your Agility, Efficiency and the customer experience

Most organisations are falling victim to some common pitfalls as they pursue the digital transformation of their customer communications. While many have adopted the technologies that enable communications through new digital channels, they have overlooked the critical aspects of their communications strategies, content management and change management approaches that are the key to success.

Join us for a lunch presentation and discussion led by customer communications analyst and thought-leader Kaspar Roos of Aspire, to learn how organisations are successfully transforming their customer communications. Kaspar will share best practices and learnings on how to overcome the pitfalls and ensure agility, efficiency and most importantly, improved customer experiences based on real world examples.

Hosted by Messagepoint, a leader in the customer communications management space and Nirva UK, this event will offer insights and learnings for everyone - whether you have already embraced digital transformation or are just beginning on your journey.

Register now as seating is very limited. The event will be kept small to ensure optimal networking and discussion to occur during the event.

Register and Reserve Your Seat

RESERVE YOUR SEAT

Meet Our Featured Speaker

Kaspar Roos
Founder & CEO, Aspire 

Kaspar is the founder and CEO of Aspire, a boutique consulting firm specializing in the CCM and Digital Customer Experience (DCX) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. Aspire provides strategic consultancy services to technology vendors, services providers, enterprises and investment firms.

In June 2018 Kaspar spearheaded the launch of The Aspire Leaderboard, the industry’s first interactive CCM vendor positioning portal. Designed to take the complexity out of CCM decision-making, the Leaderboard features independent vendor evaluations, supported by dynamic filtering capabilities, alongside the latest CCM news, insight and events.

The Details

Date: Tuesday, March 26, 2019

Time: 11:30 AM - 14:30 PM

Price: Complimentary 

Location: The Drawing Room | The Marquis Cornwallis 31 Marchmont St. Bloomsbury, London

Sponsored by

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Analyst Presentation & Networking Lunch
 March 26, 2019 | 11:30 am -14:30 pm

The Marquis Cornwallis | 31 Marchmont St. | Bloomsbury, London

Kaspar Roos
Industry Expert & Analyst

Join us for an afternoon of networking

Agenda

11:30 - 11:45 - Attendees Arrive/Networking

11:45 - 12:30 - Kaspar Roos Presentation

12:30 - 12:45 - Messagepoint & Nirva UK

12:45 - 14:30 - Lunch, Drink and Interactive Discussion 

Sponsored by

Secure Your Spot

RESERVE YOUR SEAT

Analyst presentation & networking luncheon
 March 26, 2019 | 11:30 am -14:30 pm

THE MARQUIS CORNWALLIS | 31 MARCHMONT ST. | BLOOMSBURY, LONDON

Sponsored by

Join us for an afternoon of networking

Join us for an afternoon 
of networking

The Details

Agenda

Meet our Speaker

Kaspar Roos
Founder & CEO, Aspire 

Kaspar is the founder and CEO of Aspire, a boutique consulting firm specializing in the CCM and Digital Customer Experience (DCX) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. Aspire provides strategic consultancy services to technology vendors, services providers, enterprises, and investment firms.

In June 2018 Kaspar spearheaded the launch of The Aspire Leaderboard, the industry’s first interactive CCM vendor positioning portal. Designed to take the complexity out of CCM decision-making, the Leaderboard features independent vendor evaluations, supported by dynamic filtering capabilities, alongside the latest CCM news, insight and events.

Secure Your Spot

Register today for an afternoon of analyst presentations, networking and food & drink.

Messagepoint is an award winning CCM platform that provides intelligent control over the content in customer communications to enable unparalleled personalization, relevancy, brand consistency, and compliance. Our intuitive Web-based UI makes it easy for marketers, product owners, and customer experience teams to directly create and edit print and digital content across both one to one and high volume touchpoints such as correspondence, statements, policies, welcome kits and other critical business communications.

Nirva are the UK’s agile experts in driving smarter customer communications. We help our clients improve their business critical documents, messaging and processes, maximising the return on their CCM tech investments. In the process we are also dramatically improving efficiencies and customer experience. Our depth of knowledge, services and practical advice will have a transformational effect on your document processes. Stop putting up with slow changes, inconsistent branding, manual processes and systems that won’t talk to each other. The best case scenario is no longer just a scenario.

Additional Speakers

Steve Biancaniello, P.eng
President & CEO, Messagepoint

As Founder and CEO, Steve leads Messagepoint’s strategic direction and operations.  With over 20 years of experience helping Fortune 1000 customers transform how they communicate with their customers, Steve is widely recognized as a leading expert on the design, development and management of enterprise-class customer communications.  He uses this expertise to continually drive innovation across the Messagepoint solution while generating the best possible results for customers.  Steve has a B.A.Sc. (Systems Design Engineering) and M.A.Sc. (Management Sciences – Information Systems) from the University of Waterloo, in Waterloo ON.

Tracey Whelan
Managing Director, Nirva UK

Tracey loves the challenge of building strong relationships and evangelising the best practice approach that Nirva provides for Customer Communication Management.  Tracey’s involvement in the industry spans 20 years in Client and Business roles partnering with key players in the software and services markets and she is responsible for the implementation of some of the most innovative document projects in the UK. Her approach is characterised by a pioneering spirit and passionate belief in delivering unparalleled customer service.